Appointments

Steps for online booking

*Important: Online booking can be processed up to 2 hours before your target appointment time. Call us at (0927) 301-7353 to inquire about all available timeslots.

  1. Review ALL the information on this page, then click the REQUEST APPOINTMENT button at the bottom
  2. Choose the Appointment Type
  3. Choose your preferred Veterinarian
  4. Note the REASON FOR YOUR VISIT in the Special Request box
  5. Click “Next” to send your request.

Within 24 hours, we will send an e-mail to confirm the status of your request: Approved, Rescheduled, or Rejected. If you do not receive any e-mail from us, please call us.

Guidelines for booking​

Follow these guidelines to create a proper booking request.

General instructions

  • Submit your full name (no middle name/initial).
  • If unsure of your pet’s breed, indicate as “unknown canine” (dogs) or “unknown feline” (cats).
  • One appointment PER PET, except for a litter of kittens/pups belonging to the same litter, which can be booked as a single appointment.
  • All pets must have a name. If undecided, use a temporary one (may change later). For litters of kittens/pups, specify quantity (ex. “litter of 4 kittens”) and list names in the “Special Requests” box.

For old clients

  • Use the e-mail address that you registered with.
  • For pets not yet registered with PHH, submit your pet’s name and breed.
  • Proofread for spelling/typographical errors so your submission will be matched with your existing record.
  • Do not fill in the “Optional” fields.

For new clients

  • Please fill out all the details including the details marked “Optional”.

Before you book...

​Why should I book an appointment?

  • To make sure you will be attended to
  • To minimize your waiting time

*Walk-ins may only be entertained if our schedule allows, with priority given to appointments and the most urgent cases.

How do I book?

  • Via Viber (preferred) or SMS: (0927) 301-7353 (office hours only)
  • Via this website: Click the REQUEST APPOINTMENT button​

What are the advantages of booking online?

  • Book at any time of any day
  • See all the dates and times available

Appointment types

Choose the correct appointment type when requesting an appointment. (For emergencies & urgent matters, call or visit our clinic as soon as possible.)

Consult (standard)

  • for review of an on-going issue or concern that has been consulted on before with one of our vets and is currently still being monitored and/or treatment is still in progress
  • for booster vaccinations
  • for follow up deworming
  • for routine testing (e.g. heartworm test, FIV/FeLV test etc)

Consult (extended)

  • for first time visit of pet (for whatever reason)
  • issue or concern that has not been consulted on recently
  • for pets we haven’t seen in the last six months or more
  • annual health checks / annual vaccinations
  • pre-surgery consults
  • for patients with multiple concerns

Imaging

  • for concerns that have been consulted on previously by one of our veterinarians where imaging (x-rays or ultrasounds) was recommended (e.g. follow up pre-natal ultrasound, follow up x-rays to monitor a heart issue etc)

Teleconsult

  • for concerns that are not urgent, and patient is not very sick
  • for patients that are still relatively active, eating well, have not been sick for an extended period of time (no more than 2 days), or have been seen for this concern before at our clinic
  • not all consults can be done virtually; cases that may need laboratory work and/or imaging are best seen as in-clinic consults.
  • F2F consult is preferred, for a more accurate assessment and recommendation.

Laboratory testing

  • for concerns that have been seen before by one of our veterinarians where laboratory tests were recommended like (but not limited to):
    • follow up tests like CBC to monitor anemia
    • blood chemistry to monitor kidney disease
    • ear swab to monitor an ear infection
    • skin scrape to monitor a parasitic skin infection

Referral from Licensed vet

  • for referral tests or procedures from non-PHH veterinarians such as blood tests, ultrasounds, or x-rays.
  • you are required to bring your vet’s referral letter
  • Second opinions or full referrals (when your vet is passing a case to us and will no longer supervise and/or monitor your pet’s progress) should be booked as a “Consult, extended.” These will require a consultation with one of our vets so that we might get a thorough medical history from you.

BOOK AN APPOINTMENT

Read all the information on this page, then click the button below to book an appointment with us! Online booking can be processed up to 2 hours before your target appointment time. Call us at (0927) 301-7353 to inquire about all available timeslots.

By submitting your personal details, you declare that the information you have given is true, correct, and complete. You also hereby authorize Pet Health Hub to collect your information, and that your personal information is protected by RA 10173 or the Data Privacy Act of 2012.

After clinic hours...

PHH does NOT have after-hours services.

For after-hours emergencies or urgent matters, we recommend you contact the following: (Note: PHH is not affiliated with any of these clinics.)​

  • Animal House (Makati) – (0917) 8475233
  • Vets In Practice (Mandaluyong) – (0927) 950-4447 / (0917) 551-5898
  • Vets In Practice (Quezon City) – (0917) 8911320